We hope that you will be satisfied with every purchase at www.omnuhanz.com. If the product does not meet your expectations, you can apply for a return and refund within the specified time.

  1. Return application conditions

You can apply for a return within 7 days from the date of receipt.

The product must be kept unworn, unwashed, with intact tags and complete packaging.

We do not support returns for products damaged due to personal reasons (such as damaged zippers, improper washing, etc.).

Special products and promotional products are not supported for return, please confirm before purchase.

  1. Refund process

Please submit a return application through the “My Order” page, or contact the customer service email 825908098@qq.com.

After the review is passed, we will provide a return address, please send the product back.

After receiving and confirming that the product is correct, the original payment will be refunded within 3 working days.

The portion paid using a discount code or coupon is not refundable.

  1. Shipping fee description

For returns due to quality issues or wrong products, we will bear the shipping fee.

For returns due to personal reasons (such as wrong size or wrong style), the shipping fee shall be borne by the buyer.

  1. Special instructions

All returns must be applied for first. Packages sent back without application will not be refunded.

Please keep the return logistics documents as a basis for processing.

We are committed to providing a good shopping experience. If you have any questions, please feel free to contact the www.omnuhanz.com customer service team.